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Equaze Help Documentation

Login & Registration

  • Registering
  • Logging in
  • Password Reset

Account Payments

  • Direct Debit
  • Creating a Beneficiary
  • Bulk Creating Beneficiaries
  • Adding Beneficiary Address
  • Viewing Beneficiary Details
  • Editing a Beneficiary
  • Authorising Beneficiary Creation and Updates
  • Deleting a Beneficiary
  • Making a Single Payment
  • Making Bulk Payments
  • Authorising a Payment

Cards

  • Check PIN Code
  • Activate a card account

Transfers

  • Transfer Between Current Accounts in Same Currency
  • Transfer from Current Account to Card
  • Authorising a Transfer

Statements

  • Download Transaction Data Excel
  • Download Billing Statement
  • Download Monthly Statement

User Management

  • PKI Credential User
  • Business Permission Management

Profile Management

  • Security Management
  • Update Password
  • Update SMS Authentication
  • Update Your Multi-Factor Authentication
  • Update Customer Service Security Code
  • Update Access Code
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  • Update Access Code

Update Access Code

Access Code is a powerful 6-digit code that allows you to reset various security settings. Keep it secure and memorable.

On Security Management page, click on “Access Code” to access Access Code details.

Update Access Code

On the “Change Access Code” page, you’ll encounter fields for “Old Access Code”, “New Access Code”, “Repeat New Access Code”, “Date of Birth” and “MFA Verification Code”.

Enter your old Access Code to Old Access Code field.

Enter your new Access Code to New Access Code and Repeat New Access Code fields.

Enter your date of birth to Date of Birth field.

Enter your MFA code to “MFA Verification Code”.

Click “Change Access Code” button to complete the process.

A success message confirming “Access Code has been updated successfully!” will be displayed.

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Update Customer Service Security Code
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  • Update Access Code
"Equaze" is a trading style of Enumis Ltd. Enumis Limited is authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution (FRN 900028) and authorised and regulated by the Financial Conduct Authority for Consumer Credit (FRN 724110) Company Registration E&W 7441513. Enumis Mastercard Products are issued by Enumis Limited pursuant to a license from Mastercard International Incorporated. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.
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