Security Management helps you manage and protect your account. Here, you can perform important security actions such as changing your [Password], [SMS Authentication], [Access Code], update your [Multi-Factor Authentication] and [Customer Service Security Code]. These settings help improve account security and ensure that only you can access and use your personal information.
Accessing Security Management
Navigate to “Manage” Dropdown:
Observe the webpage’s navigation bar for the “Manage” dropdown.
Hover on the “Manage” dropdown to reveal additional options.
- The dropdown should be expanded, displaying User Security options.
Click on User Security
- Then, the browser should navigate to a “Security Management” page.
Update Password
Change Password feature allows users to update their login password to keep their account secure.
Step 1: Click on Password
- Navigate to Manage Password screen
Step 2: Enter Current Password, New Password, Repeat New Password, MFA Verification Code and Click Change Password.
- After clicking “Change Password”, your password will be successfully updated.
Update SMS Authentication
The SMS Authentication feature allows users to update the phone number used to receive verification codes SMS, ensuring that security actions and transactions are always accurately verified.
Step 1: Click on SMS Authentication
- Navigate to SMS Authentication screen
Step 2: Enter your new mobile phone number and Repeat Mobile Phone Number → Click Send Verification Codes.
- Navigate to next screen, display notification message: “Check your EMAIL/PHONE for your SMS Enrollment verification code(s)”
Step 3: Check Your email and phone for your SMS you enter in step 2 → Enter Email Verification Code and SMS Verification Code → Click Validate Request
- Navigate to next screen
Step 4: Enter your MFA Verification Code and Access Code → Click Update Mobile Phone
- Change your SMS mobile phone number successfully
Update your Multi-Factor Authentication
MFA plays a vital role during account registration and login, as well as when changing the password, SMS settings, setting the Customer Service Security Code, and updating the customer’s Access Code.
Step 1: Click on Multi-Factor Authentication
- Navigate to Multi-Factor Authentication screen
Step 2: Click on Send Verification Code to receive your MFA enrollment verification code via email.
Step 3: Enter Email Verification Code and Access Code → Click Continue
Step 4: Navigate to Multi-Factor Authentication → Scan the QR code or copy the code to your device to generate an MFA Code → Enter a valid MFA Code → Click Continue
Step 5: Navigate to Security Management → Display message: “MFA Updated Successfully”
You have successfully updated your MFA and can now use the new MFA.
Update Customer Service Security Code
Customer Service Security Code is a code used to verify a user’s identity when contacting Customer Service. Each customer must set up their own Customer Service Code to provide to Customer Service when requesting support.
Step 1: In Security Management → Click on Customer Service Security Code → Navigate to Customer Service Security Code screen
Step 2: Enter New Security Code → Enter Repeat Security Code → Enter MFA Verification Code
Step 3: Click on Set Security Code → Navigate to Security Management → Display message: “Customer Service Security Code has been updated successfully!”
You have successfully set up your security settings. The Customer Service Code is available in your Online Account and can be provided to the Customer Service team when requested.
Update Access Code
Access Code is a user-specific access credential.
The Access Code is a unique identifier for each user. Please keep it secure and easy to remember
Step 1: In Security Management → Click on Access Code → Navigate to Change Access Code screen
Step 2: Enter Current Access Code → Enter New Access Code → Repeat New Access Code → Enter Date of Birth → Enter MFA Verification Code
Step 3: Click on Change Access Code → Navigate to Security Management screen → System display message: “Account Code has been updated successfully!”
Your Access Code has been successfully updated. You can now use the new Access Code to change SMS and MFA settings.
